I was wrongly charged $99

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  heavenscbdoil · Member · May 7, 2020 at 4:47 pm

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  Hello I was wrongly charged $99 for a WordPress site that I don’t use. The date of the was April 7, 2020. I would like a refund. My credit card ends in #0168 Please reply at my new email (email visible only to moderators and staff) or call [redacted by staff]. Thank you! Heather Heavens

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  staff-mckluskey · Staff · May 8, 2020 at 11:36 am

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  Hi Heather,

  The charge you mentioned is for another WordPress.com account but it seems to have been refunded already so I guess you managed to access the correct account.

  If you still need help accessing that account, you’ll want to send the transaction ID (https://wordpress.com/support/billing-history/#retrieving-a-transaction-id) to passwordhelp@wordpress.com. Our Account Recovery team will get back to you from there.