I wasn't able to access one of my sites

• 

  gusimus · Member · Feb 25, 2016 at 5:49 pm

  • Copy link
  • Add topic to favorites

  WP asked to disconnect Jetpack in order for me to access my site and now the site is gone….www.thegrumpybartender.com

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Feb 25, 2016 at 5:53 pm

  • Copy link

  This is wordpress.com support where we do not provide support for any sites that are not hosted here. We do not provide wordpress.ORG software support or Jetpack support.

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

• 

  gusimus · Member · Feb 25, 2016 at 6:01 pm

  • Copy link

  I understand the difference between .org and .com, what I am asking is, what happenned to my site? I opened WP.com, went to “My sites”, noticed a red exclamation mark next to one of them warning me that the site was not accessible due to what seemed at that moment, a conflict between WP and Jetpack, I clicked on the little red mark and was informed that the site had been disconnected from WP and was completely removed…so where did it go?

• 

  timethief · Member · Feb 25, 2016 at 6:06 pm

  • Copy link

  I know that we cannot help with reconnection and Jetpack support can help.