I would like a full refund
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Hello. I am writing to ask can I cancel my account with WordPress and have a full refund.
I have purchased this in error and would like to have my money back.
There is nothing wrong with your site it is just that it does not do what I thought it could do and I cannot afford to upgrade to the functionality I needed.Please contact me directly and let me know how I can go about this.
Many thanks
Finn Richards
Site: (email visible only to moderators and staff).
WP.com: Yes
Correct account: Yes -
Hello there,
I can’t see a purchase made on this account – is it possible a purchase has been made on a different WordPress.com account?
If yes, are you able to confirm the URL of the site created with that WordPress.com account please?
Many thanks.
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I know, I could not see them either. It is actually my son who has purchased this and he has a receipt for setting up the account from WordPress saying that they have charged him £84 a couple of days ago.
My question is, if we cancel the account completely now will the money be returned to him within their cancelation policy
thanks and appreciate your response
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Hello there,
It’s probable we could do that – but we would need to look for the account and the charge.
Do you know the username of that account?
Many thanks.
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Hello
I have a different email that the receipt was sent to for the purchase.
Is that information going allow you to help me?
Let me know and I can send you the email address separatelythanks
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Hello there,
Yes that’s correct.
Better still, if you’re able to log into the other account with that email address, then please reach out for help here: https://wordpress.com/help/contact
Also, if the purchases are within the refund policy, these can be processed here: https://wordpress.com/me/purchases/
I hope this helps.
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