I would like a refund

  • Unknown's avatar
    thespiritedmare · Member ·

    I have 1 word press site built by a professional and signed up for this to build my own site for a horsebox bar. I thought I would just be paying the monthly fee upfront and I could give it a go. This is not the kind of site that is suitable for what I need and the fact that I use the back end of another word press site does not help me at all. I would like to receive a refund for the £30 I paid please, I’ve not used it since the day I signed up and tried to contest it with Paypal first. Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member ·

    Contesting the payment with PayPal when it was a payment you originally made and not actually WordPress’ fault that money was taken from your account might not be the best way to get a refund.

    The usual procedure is that you can claim a refund if you have had an upgraded WordPress.com plan for less than 30 days. See here:- https://en.support.wordpress.com/refunds/

    I had added modlook to the tag box for staff to advise you further.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi thespiritedmare,

    I would like to receive a refund for the £30 I paid please

    Our system shows the chargeback has been cancelled so I’ve refunded you £30.

    Refunds usually take 7-14 days to process and show up on your statement — although international refunds (outside the US) can take a little longer.

    You can view, print or email yourself a copy of the refund receipt from your Billing History here:

    https://wordpress.com/me/purchases/billing

    Let me know if you have any questions.

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