I would like a refund for site redirect

  • Unknown's avatar
    earlxgreat · Member ·

    Hello there,

    I cannot seem to find where I can contact someone for a refund for my site redirect. I decided I would no longer need it so if anyone could help me out, that would be great.

    Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    There is no domain mapping upgrade for earlxgreat.com here at wordpress.COM and you did not purchase the domain through wordpress.COM.

    earlxgreat.com is hosted by BlueHost
    Hosting provider: BlueHost
    WHOIS: Click Here
    IP Address: 66.147.244.50
    Name Servers:
    ns2.bluehost.com
    ns1.bluehost.com

    There is no domain mapping upgrade for rabidhabs.com here either.
    rabidhabs.com is hosted by Unified Layer
    Hosting provider: Unified Layer
    WHOIS: Click Here
    IP Address: 50.87.248.94
    Name Servers:
    ns2.bluehost.com
    ns1.bluehost.com

  • Unknown's avatar
    timethief · Member ·

    Neither of those sites are site hosted here by wordpress.COM, they were not purchased through wordpress.COM, our support docs at http://en.support.wordpress.COM do not apply to them, and we do not provide support for them here at WordPress.COM. You are posting to the wrong support forum for help with that site. You need to contact the relevant web hosts for the sites.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    timethief · Member ·

    You refer to a site redirect purchase but as a Volunteer I cannot see any evidence of such a purchase; only Staff have backend access.

    If you do have evidence of that purchase at > Dashboard > Store > Billing History in your wordpress.COM hosted site then provide the relevant URLs please and type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    zxdafa · Member ·

    I bought 1 business plan +1domain,total:399+24 AUD 15 days ago.
    record: Brooke: Hi there, how may we help you today?
    →hello Brooke: I just talk to Charlie about I cancel plan and domain. About refund email wordpress write:By clicking the button below, you acknowledge that you want to cancel both theWordPress.com Business and the domain mcdaus.com. You will receive a full refund of A$0.00, but may not be able to register the same domain name again.
    →that mean refund nothing? Or refund for all my money?
    Brooke: You should be getting a full refund, go ahead and click the link and if you don’t get a full refund I can take care of that for you.
    →Sound is good. I do now.thanks Brooke
    →why when i click link they said: Server error
    →i try 3 times
    Brooke: Okay, let me go ahead and remove and refund the Business Plan and cancel your domain name.
    →ok,good
    Brooke: Okay, let me go ahead and remove and refund the Business Plan and cancel your domain name.
    →ok,good
    Brooke: Okay, the plan has been refunded and both the domain and plan have been removed.
    ok,good
    Brooke: Okay, the plan has been refunded and both the domain and plan have been removed.
    Brooke: Your site,mcdauscom.wordpress.com is now a Free WordPress.com site
    Brooke: Your site,mcdauscom.wordpress.com is now a Free WordPress.com site
    →ok. and money back soon?
    Brooke: Yes, the refund is fully processed on our end but it can take 7-12 business days before it is reflected on your statement.

    I didn’t receive any money and reply. I want to know how can i get refund? And when?

  • staff-ozmodiar · Staff ·

    The refund has been processed. It should appear in your bank account within 7-10 days.

  • Unknown's avatar
    zxdafa · Member ·

    15 days pass, I still did not get my money. why? $ 399 + 24 AUD. I hope you will help to solve as soon as possible.

  • staff-ozmodiar · Staff ·

    @zxdafa

    I am unsure how it happened, but it appears that the refund never went through on our end. My apologies for that glitch, as I say, I do not know it happened.

    I have processed the refund manually for you.

  • Unknown's avatar
    zxdafa · Member ·

    Thank you very much.

  • Unknown's avatar
    zxdafa · Member ·

    I got full amount money back. Thank you Roothosh !

  • staff-ozmodiar · Staff ·

    Happy to help!

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