I would like to be connected with a human
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I am waiting to hear from a human member of your support team – I believe you call them a Happiness Engineer. As I outlined in my previous correspondence from yesterday 2025/01/21, I would like to resolve an issue involving a possible fraudulent use of a WordPress account. My bank has suggested that we cancel my VISA account to terminate any possible further unauthorised use of my VISA
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Hi @plloyd3,
I understand how concerning this situation must be, and I’ll do my best to guide you.
If you’re trying to identify a charge, you can enter the charge details at https://wpchrg.wordpress.com/. If the charge is found but no further options are provided, please contact billing team directly at billingsupport@wordpress.com for further assistance.
If you believe there’s fraudulent activity or unauthorized use involving your WordPress account, you can report it through online form. WordPress Terms of Service team will carefully review your complaint and take appropriate action if needed.
If you no longer wish to keep the account or site involved, you can close it entirely using these guides:
Additionally, If you have a paid plan, you’re eligible for direct assistance from a staff from WordPress Support. For users on a free plan, support is available here in WordPress.com public forums. You can find more details in this documentation.
I hope this helps!
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I have been trying to get hold of support for the last hour and no reply. They promised to send me a transcript of our human chat earlier but nothing has come through. This after I wasted several hours following instructions from a BOT/AI reply that gave what turns out to be erroneous information in relation to how to set something up. I am appalled that this so-called business plan no longer provides the support it promised me. PLEASE TELL ME HOW TO CONTACT A HUMAN. AND Please tell me why there is no link to my chat history even though I was told it should be right there next to the help button? I am beyond fed up with what has happed to Wordpres.
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Hi @kareninglis,
I completely understand how important it is to get timely and reliable support, especially when you’re dealing with setup issues.
Since you have a paid plan, you should definitely be able to connect with a human for assistance. Have you already tried the steps outlined here?https://wordpress.com/support/help-support-options/#expert-support
To locate your chat history, you can try the following:
- Check the Help Center: Open the Help Center to view your most recent conversation. If you need older conversations, click the “History” button at the bottom of the screen.
- Check your email: A transcript of your support chat should have been sent to the email associated with your WordPress.com account. Sometimes, it might end up in your spam/junk folder, so it’s worth checking there as well.
I know how frustrating it can be when things don’t go as expected, and I really hope you’re able to get the help you need soon.
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