I would like to cancel and refund my Premium upgrade.

  • Unknown's avatar
    jsheehan504 · Member ·

    Hello,

    Every time I try to cancel my Premium upgrade and seek a refund, I just get a white dialogue pop up without any other options other than “close”?

    Can someone please cancel and refund the Premium Upgrade attached to my account as soon as possible?

    Thanks in advance.

  • Unknown's avatar
    vidacompsoriase · Member ·

    I was charged $99 even though I tried to cancel my trial-version two times in a row within 3 minutes on May 25th. In addition to that, although I am still on the 30 days refund policy, I just can’t cancel my upgrade and get my refund. I tried all the process described to go on “my upgrades”->”cancel and refund”, but the message I get is that I will not be charge $99 on May 23rd from next year! Nothing is said about getting my money, already charged, back.

    Please, I am looking for a quick solution because my 30 days policy will expire on June 23rd if counted the day I tried my free trial.

    Thank you

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