I would like to cancel thearrupenewpaper account or speak to a person

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  ossarrupe · Member · Mar 2, 2023 at 4:17 pm

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  We purchased a yearly subscription to WordPress a couple of years ago and the student organization does not exist anymore. I would like a receipt for the most recent purchase and to cancel the account. I can also speak to a person about this as well.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 3, 2023 at 2:04 am

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that thearrupenewspaper.com is registered at WordPress.com but is under a different account and not your @ossarrupe login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  Once you are connected to the correct account we are happy to help you with managing your upgrades. Thanks!