I would like to get a full refund

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  ankihsustyliststudio · Member · May 4, 2017 at 1:56 pm

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  Hi,

  I just bought $99 website service today, and I found that I didn’t like it. I tried to get a refund, but I can only get $76. Would you please help to refund the rest of the money ($23)? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 4, 2017 at 1:59 pm

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  Hello @ankihsustyliststudio,
  I am tagging this thread for staff attention.
  Please be patient. Someone from the staff will be here to assist you soon.

  Thanks! 🙂

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  kokkieh · Staff · May 4, 2017 at 2:58 pm

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  Hi there,

  I’ve refunded the domain portion of your payment as well. You should receive the full refund in about 10 business days, depending on your bank.

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  ankihsustyliststudio · Member · May 5, 2017 at 7:52 am

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  Hi,

  Thanks for your help! Would you please let me know when will my original domain be removed? I’d like to buy this domain (ankihsu-stylist-studio.com) outside of wordpress.com, but it seems that this domain is not available now.

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  otpidusprime · Member · May 5, 2017 at 10:11 am

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  @ankihsustyliststudio
  ankihsu-stylist-studio.com is already registered by someone for a year. If you did not register it then i am sorry you cannot use that.

  However,
  ankihsu-stylist-studio.net
  ankihsu-stylist-studio.org
  ankihsu-stylist-studio.co
  ankihsu-stylist-studio.blog
  are available… If you’re interested, check it here: https://wordpress.com/domains/

  Thanks! 🙂

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  kokkieh · Staff · May 5, 2017 at 1:10 pm

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  If you wanted to use that domain with another provider it would have been better to keep it here and map it to the different provider. Then you could have transferred it out after 60 days.

  Cancelled domains are not released immediately, and we cannot guarantee that you’ll be able to re-register your domain again somewhere else. It can take anything from a few days to over a year before a cancelled domain is released again.

  In this case, your domain should be released around the middle of next week, but anyone will be able to buy it once that happens.

  @optidusprime,

  If you check the Whois data you’ll see this domain is registered with Automattic. Whois won’t show a domain as cancelled while it’s still in the post-cancel Hold period. Please don’t make statements about the availability of domains unless you have all the facts in the matter.

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  otpidusprime · Member · May 6, 2017 at 8:30 am

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  @kokkieh
  Alright, will tag threads like this for staff attention from now on. Thanks for the Tip.

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  otpidusprime · Member · May 6, 2017 at 8:31 am

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  @ankihsustyliststudio
  Apologies for the errant answer.

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  kokkieh · Staff · May 6, 2017 at 9:33 am

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  @optidusprime,

  No harm done :) Thanks for the help every day.

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  otpidusprime · Member · May 6, 2017 at 9:47 am

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  @kokkieh glad to contribute 🙂