i would like to get my old domain back

  • Unknown's avatar
    grandscapesnorth · Member ·

    I would like to talk to someone about getting ‘grandscapesnorth.com’ back

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    It looks like you’ve canceled and refunded the domain name on January 19, meaning you no longer own it.

    At this point, since it was not recovered during the 5-day grace period, it is in the redemption period, after which it will begin to re-enter the public market, which can take a few months, very similar to the expiration process: https://wordpress.com/support/domains/domain-expiration/#redemption-period

    If you would like to recover it in the redemption period, rather than wait, there is an $80 additional fee imposed by our registrar partner, which we cannot waive.

    So, that would be $18 for the domain registration (since you were refunded), and $80 for the redemption fee, making it a total of $98.

    Would you like to proceed with that?

  • Unknown's avatar
    grandscapesnorth · Member ·

    Yes I would like to proceed

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for confirming. I’ve sent a payment request to the email address on file for your account.

    Once you’ve paid that post back here as we’re not notified when you pay that payment request – once it’s paid we can recover your domain.

    Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!

  • Unknown's avatar
    grandscapesnorth · Member ·

    I just paid and got the confirmation back.

    Thanks!

  • Unknown's avatar
    compchris · Member ·

    Hi there,

    Thank you! I wanted to let you know that the domain has been restored to your account. You can manage the domain from inside your dashboard.

    It may take up to 48-72 hours to see changes at the domain, while propagation takes place for this domain.

    If you have any questions, please let us know!

    Regards,
    ~Chris

  • Unknown's avatar
    grandscapesnorth · Member ·

    hey there.
    after redeaming, I noticed that I still dont have my original domain of “grandscapesnorth.com” back. Th domain I got bakc was “grandscapesnorth.wordpress.com”; which is a completely different site than the “grandscapesnorth.com”

    If I cannot re-purchase “grandscapesnorth.com”; then I will need another refund as the domain that is been reactivated is not the correct domain.

    Please do advise.

    Thanks

  • fstat · Staff ·

    The domain has been restored to your account and you can manage it through your dashboard. Here’s a direct link:

    https://wordpress.com/domains/manage/

    The reason why you see grandscapesnorth.wordpress.com when you visit your domain is that you need a plan to be able to set your domain as your site’s primary address.

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