i would like to renew my site expired a few weeks ago had changed my email didnt get notice

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  xarathustraart · Member · Aug 2, 2017 at 8:50 pm

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  i would like to renew my site expired a few weeks ago had changed my email didnt get notice

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  guicmazeredo · Staff · Aug 2, 2017 at 8:57 pm

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  Hi, @xarathustraart.

  If you had a WordPress.com plan with a custom domain and couldn’t renew probably your domain it’s in the redemption period.

  I’m tagging staff here so they can have a look at your end and may be able to retrieve your custom domain.

  To avoid that next time I’d recommend choosing the Auto Renew option on your domain upgrade. It is the safest route, so you never have to worry about losing control of your domain. See Manage Purchases for more information.

  Best of luck!

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  xarathustraart · Member · Aug 2, 2017 at 10:10 pm

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  i payed i hope it renewss please help xarathustra.com

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  guicmazeredo · Staff · Aug 2, 2017 at 10:35 pm

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  Hi, @xarathustraart.

  Just to be sure we are on the same page and give you more follow up. I checked your domain and I see that GoDaddy is the registrar and its name servers are pointing to WordPress.com. So I guess you’ve mapped a domain you already own in your WordPress.com site. Here you find more information regarding this: https://en.support.wordpress.com/domains/map-existing-domain/

  Until what I can see from here your domain was recently updated and the expiration date is only by 2022-07-16. Which means that probably you have to buy or renew your plan here in WordPress.com in order to have a mapped domain again. If you have never done this before, you should follow the steps on the link I posted above. If you have and it’s just a problem with you renew, staff will step in this thread to help you renew your plan.

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  gemmacevans · Member · Aug 3, 2017 at 9:27 am

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  Hi xarathustraart,

  As guicmazeredo mentioned, xarathustra.com is registered through GoDaddy and is currently registered.

  Your domain mapping upgrade expired which is why your site was no longer working as expected. However, I can see you have now purchased a plan and added domain mapping for xarathustra.com.

  If you are still unable to see your site, please try clearing your browser cache using these steps:

  Solve Common Browser Issues

  Let me know if that does the trick.

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  xarathustraart · Member · Aug 5, 2017 at 1:53 am

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  i did it thank you

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  gemmacevans · Member · Aug 7, 2017 at 7:49 am

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  This is a good to hear. You’re welcome!