I would like to speak to someoe on the phone for help
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Is there a phone number I can call to get help?
The blog I need help with is: (visible only to logged in users)
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No. Blogger are writers and publishers so we communicate in written form.
Speak up here please as there is no phone support. Only those with the Business Upgrade have live chat support.
http://store.wordpress.com/premium-upgrades/wordpress-business/
http://en.support.wordpress.com/live-chat/This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does.
Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.
We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.
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Alright heres my problem. My site is for a festival I’m throwing. My avatar picture (I think that what it is) display correctly in the tile on the web tab. However when I post a link to my wordpress site on other sites Facebook for example my original avatar picture from last year appears. this is a problem because the dates on that picture are wrong. How do I fix this?
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Hi there,
Question: How do I change my gravatar?Answer: Go to > Dashboard > Users > My Profile
click “change your gravatar” under the Current Gravatar image
http://en.gravatar.com/site/wpcom/Gravatars do not show up instantly after uploading them. Gravatar images are cached and frequently take several days to display after a change. Do not keep uploading!
For best practices for uploading gravatars, avatars and blavatars scroll down to below the video here: http://onecoolsitebloggingtips.com/2010/01/24/gravatar-avatar-blavatar/
To enable Gravatar display and hovercard display on your blog go to > Settings > Discussion and scroll way done the page to “Avatars”.
http://en.support.wordpress.com/gravatar-hovercards/ -
Its been probably two weeks or more since I updated to the new icon image.Not sure what the problem is. It keeps displaying the old one when I share on other sites
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hi there,
Your new blog avatar (or “blavatar“) is set up correctly here at WordPress.com — you can double-check that under Settings > General in your dashboard.
However, other services like Facebook may still have your old blavatar saved in their system, for example if you previously shared links to the blog while it was using the older blavatar. We can’t control how long those services save old images, but there are some tricks that might help.
Facebook has a debugger, and submitting your site’s link to their debugger can help encourage Facebook to grab the new image:
https://developers.facebook.com/tools/debug
Another thing I noticed is that your site has a link to last year’s Facebook event, and it’s pulling in the header image from that event. It’s possible that when you share the site on Facebook, it sees that image and tries to use that instead of your site’s blavatar — you may want to change or remove that on the site so it only shows this year’s information.
Please let me know if you have any questions about that. :)
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