ICANN email not sending

  • Unknown's avatar
    acbhistorian · Member ·

    Hello,
    I have been asked to respond to the ICANN email to verify my domain email address or my domain will stop working. I have tried resending the email numerous times, but have still not received it in my inbox.
    Please can you help out?
    Thanks,
    Conor

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that the verification email was sent from our end. You entered a hotmail email address when registering the domain. Are you checking the inbox/spam filters for your hotmail email? I noticed your WordPress.com account email address is different, so I wanted to point out that the verification emails are going to a different address.

    If you need to update the email address, please follow the steps here:

    WP
    Domains » Domain Contact Information and Privacy Settings
    in WordPress.com Support
    4 min read
    Domain owners are required to provide current and valid contact information. If the information you provided when you first registered your domain is no longer accurate, you can update it following the steps in this guide. Important Notes Registrants can choose to use the same email as their WordPress.com account or a different email. Please do not use an email associated with the doma

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    bonnyslyf · Member ·

    hello, i have not received the ICANN email and I am not able to confirm on them. Request if you can help

  • fstat · Staff ·

    Hi there,

    This email was sent to the address listed in your domain contact information, which is different from the email you use for your WordPress.com account.

    To find out that email address, please visit https://wordpress.com/domains/manage/conorbyrnehistorian.com/edit/

    If you have any further questions or need additional assistance, feel free to get in touch. We’re here to help.

  • Unknown's avatar
    frohlichm · Member ·

    I’m having the same issue. I recently got domain mattfrohlich.blog. I updated my contact e-mail address, but it sent the ICANN email address to the first one. I tried hitting resend several days ago and it said one was already sent to my new e-mail address, even though it never sent. I tried again today and it gave the same message. The message reads exactly “There is already another verification email queued to be sent for this email address. Please wait a few minutes before trying again.” The ICANN e-mail only sent to the old e-mail address.

  • supernovia · Staff ·

    Hi @frohlichm, are you checking the new address? That’s where it should be going.

    If you’ll send the domain we can have a look.

  • Unknown's avatar
    frohlichm · Member ·

    This reply went to my new e-mail. I think the domain name is mattfrohlich.blog. I don’t know if I have to include .wordpress in the domain name or not.

  • aleone89 · Staff ·

    Hey @frohlichm,

    The email would be sent to the email seen here: https://wordpress.com/domains/manage/mattfrohlich.blog/edit/ – to confirm, are you checking this email address?

    You wouldn’t need to include the .WordPress.com address.

    I hope this helps!

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