ICANN registration problem

  • Unknown's avatar
    drmcdowell33 · Member ·

    I turned over ownership to another admin but ICANN still shows me as registered owner. In addition my address changed so that’s also wrong

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result we don’t have a direct connection to your site, and we don’t have control any billing you have set up with your current provider.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance. I recommend contacting your current provider for further assistance. They are in the best position to help. Thanks!

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