ICANN removal
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I’ve lost access to my Bluehost website creatingmusicjoy.com, which I’ve transferred from my WordPress website: gJOYReid (If my memory serves me correctly) several years ago. I failed to update my ICANN verification code in 29 days (per Bluehost). Now, the only way that I can retrieve all of those years I’ve built my website is to get the ICANN verification code from WordPress. I’ve set up a new, free website via WordPress, just to find out how I can retrieve access to my website. How can I contact WordPress’s CUSTOMER SERVICE? Do they have an email or phone number? Please help me!
WP.com: Unknown
Jetpack: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Howdy,
So, this is pretty easy to sort out. The creatingmusicjoy.com expired a few days ago, and you will need to renew it to get things working again.
I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Why was I charged?
Let us know if anything is unclear or you have any further questions.
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