ID and Password change – URGENT

• 

  chrismurphyau · Member · Sep 3, 2018 at 2:35 am

  • Copy link
  • Add topic to favorites

  Hello, I’ve lost my password to login and cant get a new one using the Lost Password link because the original email I used as my ID years ago also does not operate any more (the ISP closed down). I need to a replace my ID and also get a new password. Please help. My name is Chris .

• 

  chrismurphyau · Member · Sep 3, 2018 at 2:39 am

  • Copy link

  I think I’ll probably need to call somebody but I can’t find any number to ring.

• 

  staff-zinnia · Staff · Sep 3, 2018 at 5:00 pm

  • Copy link

  Hi Chris –

  In this scenario you’ll need to provide proof of ownership for the account and submit the account recovery form. That’s available on this page:

  Recover Your Account

  Let me know if you have any questions about that information. All of the support for WordPress.com is offered online and we do not have phone support available.