I'd like to cancel my trial version of the premium upgrade

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  serenacinque · Member · Apr 12, 2015 at 9:54 am

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  However it doesn’t seem to cancel after I explicitily cancel the trial version. After I cancel it refers me to a payment of the domain registration. Do I have to pay for the domain registration in order to cancel the trial version?

  Can somebody please cancel the trial version?

  The blog I need help with is: (visible only to logged in users)

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  micawbr · Member · Apr 12, 2015 at 12:18 pm

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  Hello, your issue sounds like something for a staff member to assist with. I’ve tagged this post for their review.

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  thatrobyn · Member · Apr 12, 2015 at 9:58 pm

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  Hey there!

  I am happy to delete the Premium upgrade for you.

  One issue — you’ve mapped your domain, awalkwithlilly.com, to your site. Do you still want this mapping? If so, because it came included in the Premium upgrade, if you want it to stay active, you have to purchase it as a separate upgrade.

  If you’d like to do this, I can send you a link to pay €13.00 for the domain mapping separately. If you no longer need that mapping, I’m happy to delete the entire Premium trial for you!

  Looking forward to hearing from you. Thanks very much.

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  serenacinque · Member · Apr 13, 2015 at 9:22 am

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  Yes, I’d still like the domain mapping as seperate from The premium trial version. I’d appreciate if you Could send me a separate link and cancel The premium trial version.

  Thankyou.

  best regards,

  Serena Cinque

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  thatrobyn · Member · Apr 14, 2015 at 12:38 am

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  Hello Serena!

  Thanks so much for your response!

  I’ve sent you a manual billing request for domain mapping. Once you’ve paid for that, I can make sure that your domain mapping stay in good standing, without any break in service.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!