id like to close my account, and get a refund on the remaining time unused

• 

  amycutliffe · Member · Feb 10, 2022 at 4:26 pm

  • Copy link
  • Add topic to favorites

  Id like to close my account, and get a refund on the remaining time unused.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  themagicrobot · Member · Feb 10, 2022 at 5:58 pm

  • Copy link

  Annual plan upgrades can be refunded within 14 days of purchase. For monthly plans it is 7 days. If more time than that has elapsed then you have missed the refund window.
  https://wordpress.com/support/manage-purchases/
  I see this thread has already been tagged to ask if a member of staff could check your account.

• 

  helper-heroponriki · Member · Feb 10, 2022 at 6:46 pm

  • Copy link

  @amycutliffe – The last charges under your account were made in July 2021, which is well past our refund window.

  I’m showing you have already been in touch with WordPress.com support via live chat and they sent you a follow up email around two hours ago.

  Since you’ve already talked to them about this, please find and respond to that email and they can better advise.

  Thanks.