i'd like to recover my site
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Hi I missed my payment mail in the mailbox.
How can I pay and recover my site?The blog I need help with is: (visible only to logged in users)
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hi apparently the password reset isn’t the solution.
But I fill up Account Recovery Form it’s not working too.
I think wordpress was failed to charging my domain’s payment.
then it just stop working. Now my site shows:This site is currently unavailable. -
your domain is hosted by Godaddy, https://www.whoishostingthis.com/?q=dandypopsicle.com. Contact them regarding reactivating your domain.
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I think my domain still in the Grace Period:
For most TLDs registered through WordPress.com, an expired domain falls into a grace period for about 10 days to two weeks. During this short window, the domain can be renewed at the regular price. If you experience difficulty renewing your domain during this time, go to the Help section. There will be a link to contact Support for further assistance.I would need this!
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Hi dandypopsicle,
I can try to help you recover dandypopsicle.com but I will need to send a payment request for the domain cost ($26). There is a chance dandypopsicle.com could enter redemption before the domain is recovered and if that happens, you will also need to pay an $80 redemption fee to get it back.
What I can do is send a payment request for the domain cost and contact our domain registrar. They will notify me whether the redemption fee will be needed or not before they proceed.
@staartmees — this domain is currently pointing to GoDaddy but it was registered through WordPress.com, so we handle the renewals.
@sharvinshah51 — the account recovery form is for individual accounts rather than expired domains.
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Hi dandypopsicle,
Thanks for confirming. I’ve sent a payment request to the email address on your account and will contact our registrar once it has been paid.
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Your payment has come through and I’ve contacted our registrar. We usually hear back in 1-2 business days but I’ll be in touch as soon as I have an update.
Speak to you soon.
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Good news! dandypopsicle.com has been restored and is active on your account:
https://wordpress.com/domains/manage/
Please let me know if you need any further help.
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I’m sorry but I have accidentally let this domain expire and require your urgent support in getting this domain back.
Please, can you help with getting my domain back?I have been filling in the contact form and sending emails to help@wordpress since Thursday but haven’t gotten feedback. I reached out to twitter support and was told to post it in here. the domain is estateintel.com
Regards,
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@dolapoo That domain expired over a month ago and is now in the redemption period https://en.support.wordpress.com/domains/domain-expiration/
Adding a message to the bottom of someone else’s old resolved thread isn’t good practice. It would be preferable if you could start a new thread. Adding the word modlook to the tag box on the right will ensure you get a reply from a member of staff, but it is the weekend when less staff are available. If you confirm the domain you need help with and also that you agree to the extra charges now demanded by the Registrar (see the link above) then that will help too. -
@dolapoo As the same thing happened to you last year I really think you should consider enabling auto renewal in the future https://en.support.wordpress.com/domains/faq-renewing-and-canceling/
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Thank you very much.
It did, unfortunately.
Cards in Nigeria have an on and off relationship with USD payments so autorenewal doesnt always work.
I have set up the new thread. https://en.forums.wordpress.com/topic/i-need-to-recover-my-site-please/
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