If website goes down what kind of technical support is offered?
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Hello, If you use Word press and your website goes down, is there any kind of immediate assistance available for technical support?
I don’t have a site with WordPress.com yet
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Hi @twiggy458, you can get help with our services, yes!
Our service includes SSL hosting, direct WordPress support, maintenance, and security, and yes you would get support if your site went down (though that rarely happens here.) The yearly Business Plan includes 24/7 live chat support to keep you covered that way, and we have fast support on other paid plans as well.
Or, you are welcome to use your own free copy of WordPress with another host, and use community resources or hired contractors as needed. With that, you’re primarily in charge of handling your own tech, though there is an excellent community forum at https://wordpress.org/support/forums/ where you can search for answers or ask questions as needed. If you needed paid support, you could work with your host to see what they offer, or hire a contractor as needed.
Let us know if you have questions!
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wordpress.com doesn’t have phone support.
If you have an annual WordPress.com Premium, Business, or eCommerce plan, you will have access to priority Live Chat support at no extra cost. -
We offer forum support for all users on our free plan, email support for all customers with paid plans, and live chat support for all customers with Premium and higher annual paid plans: https://wordpress.com/support/help-support-options/
Visiting https://wordpress.com/help/contact will always connect you with the highest available support option for your plan.
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