I’m being charged for a free account.

  • Unknown's avatar
    brendaelle66 · Member ·

    I just noticed that I’m being charged for a free account. I called my credit card company and this is a new charge I didn’t catch in 2019. I literally just took a screenshot of my account where it’s listed as free. How do I end this charade and get a refund??

  • staff-mckluskey · Staff ·

    Hi there,

    There are no charges on your account because, as you mentioned, your site is on a free plan.
    What is the address of the site you were charged for?
    If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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