I’m being charged for an account that is FREE #modlook

  • Unknown's avatar
    sandrasosaayahoocom · Member ·

    #modlook

    Hello,

    I have a FREE wordpress account.

    My profile name is:

    sandrasosaayahoocom

    @sandrasosaayahoocom

    My credit card has been recently charged for this account in the amount of $121.00.

    There are no active purchases in my account, no active upgrades, and the account clearly says it is FREE.

    May you please help me with this?

    Thank you,

    Sandra Sosa

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    2020testjj · Member ·

    Hi there, four years ago on these forums you asked about the site 100percentvisible.com It seems you need to be logged in with a different account in order to access it to cancel.

    If you don’t remember the log in information for that account, you can submit the recent transaction ID in the Account recovery form. DO NOT post that information here in these public forums, but only in the account recovery form. https://wordpress.com/support/account-recovery/

  • Unknown's avatar
    saginpj · Member ·

    Hi there,

    It sounds like you spotted a $121.00 charge and are trying to track down where it came from. You mentioned your site — https://chocolatecoffeecom.wordpress.com — is on a free WordPress.com plan, so this charge might not be connected to that site.

    To check whether the charge came from WordPress.com, you’ll want to grab the transaction ID from your bank or card statement — it’s usually a 10-digit number. Once you have it, you can use this tool to look it up: https://wpchrg.wordpress.com/

    If the payment was made through PayPal, you can find the transaction ID in your PayPal account too. This guide walks you through both options:
    https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

    If the charge is from WordPress.com, just email the details (not here, for privacy!) to support@wordpress.com. A support engineer from WordPress.com will take it from there and assist you further.

    As a heads-up, here’s the refund window:

    • 14 days for annual hosting plans
    • 7 days for monthly plans
    • 4 days for domains

    If you’re still within that timeframe, I recommend reaching out to WordPress.com support via email as soon as possible to ensure your request can be handled promptly.

    Happy to check anything else or help with the next step — just let me know!

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