i'm confused about my site

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  dixmisssam · Member · Apr 12, 2016 at 9:50 pm

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  As the admin i cannot access https://silverwoodscondo.com/ which is a paid domain. In my profile it says that the site i manage is https://silverwoodscondo.wordpress.com/ which is the freebie. Can you please explain the confustion? thank you

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 14, 2016 at 6:47 pm

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  Hi @dixmisssam, did you still need help with this? These are two separate sites under two different accounts, but if you’ll log into the correct account you can manage silverwoodscondo.com . You’ll also get direct support with that account because it has upgrades. I hope that helps!

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  dixmisssam · Member · Apr 14, 2016 at 7:24 pm

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  yes, i need help. when i am not sure what the other account besides dismissam is associated. what security answeres do i need to tell you so that i can let you know i am the admin. it may be going to an email is no longer valid.

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  supernovia · Staff · Apr 15, 2016 at 8:49 pm

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  what security answeres do i need to tell you

  We need the transaction ID. We’ve contacted you by email asking for that. Please respond there (not here publicly) with that transaction ID so we can give you access. Thanks.