I’m having technical difficulties loggin in my Website.

  • Unknown's avatar

    I don’t know my admin email that I’ve put in my website. I just want to know the email address not the password and see the wordpress notification on this.

  • Hi there,

    What site are you trying to access?

    If your site is hosted with us on WordPress.com, we cannot tell you the email associated with it under any circumstances, but you can find our account recovery process here:

    Recover Your Account

    If your site is using the open source WordPress software at another hosting provider, please contact your hosting provider directly for help with this.

  • Unknown's avatar

    When I try to log in it says that “The site is experiencing technical difficulties.
    Please check your site admin email inbox for instructions.”

    My Website has been completely down since last Wednesday June 12,2019
    I don’t know what is the problem, Please can you help with this?

  • I’m not confident that your site is actually running on the managed hosting environment of WordPress.com. It sounds like you are set up with the open source WordPress installation — that’s the other version of WordPress.

    Please share your site URL here so we can take a look and get you in the right direction for some help.

  • Unknown's avatar

    summitspineandwellness.com

    can I speak to a live person???
    (redacted)
    I have a small window where I am available now

  • Unknown's avatar

    can someone call me?

  • We do not have phone support. All of our help comes through online channels.

    summitspineandwellness.com is hosted through GoDaddy not WordPress.com. You’ll need to contact them directly or use the forums dedicated to the open source WordPress installation. Those are at https://wordpress.org/support/

  • Unknown's avatar

    ok well I just paid 185 plus tax to wordpress
    I’d like that credited back pls

  • The account you’ve contacted us from, lroberts64, has never made a purchase on WordPress.com.

    We will happily evaluate a potential refund but we need to hear from you under the corresponding user account. That is also an odd price for us to have billed because our annual payments are reflected here: https://wordpress.com/pricing/ but perhaps there’s a currency exchange skewing things. Feel free to double check the origination of the charge at https://wpchrg.wordpress.com/ and there’s a contact link on the right hand side of that page if you need further assistance.

    As I mentioned before, the site summitspineandwellness.com, is registered through GoDaddy and also hosted with them. There’s no connection between us and that site.

  • Unknown's avatar

    somoene else from WordPress is asking for access to the GoDaddy which I passed along, need to get this resolved one way or another ….thx

  • somoene else from WordPress

    Would you please give us a link to where that’s happening?

    I see no other activity from your account in our support system, only your 4 replies right here.

  • Unknown's avatar

    we resolved it thru godaddy
    Pls reverse charge for the 185 plus tax for support thrtu WP
    thx

  • We don’t sell anything for $185, we have no history of transactions or billing activity of any kind on your account, and support via both here and WordPress.org is free.

    What exactly is the name of the company you paid? There are plenty of scams like this out there.

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