I’m Locked Out!
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I have had issues with Calendly on my site, it’s just not displaying any dates or times at all. I contacted support about this and was told that it’s nothing to do with you, but to do with Calendly. I don’t have a Calendly account for my site, which is https://liberateactivate.co.uk
I installed the Calendly app on my site, about 10 months ago. I haven’t been on my WordPress.com site since god knows when. I haven’t got my log in details for my site. Since I didn’t have those details, I was told to create another account which I did, not knowing what a major headache it was going to create. I’m now locked out of my site. Whenever I go onto WordPress.com, I can’t get onto my account as it’s only trying to get me to create a new domain, as I created another account. As a result, I cannot contact support, as it deems me as not having an account. Yes, I know, I’ve made a mess of things, but I do need help.I’m also unable to get Calendly sorted out, as WordPress have passed the buck about this and told me to contact Calendly, in which I’ll need an account to contact them. I was not told to create a Calendly account when I put the Calendly app on my site. So now, I am being locked out of my site, and not being able to get Calendly corrected either. The whole thing has become a nightmare. I don’t have the keys for my site either, but I do have the transaction id.
I do hope someone can help me in this, as I need to get on my site and also get Calendly sorted out too. Without this, I’m doomed!! Thanks
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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