i’m locked out of my account

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  mkbasman · Member · Feb 12, 2021 at 1:51 pm

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  I did something and now I can’t access my site, says my user is not registered nor is the other one that is the other admin?

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  staartmees · Member · Feb 12, 2021 at 2:36 pm

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  what is the URL of your site?

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  aleone89 · Staff · Feb 18, 2021 at 3:24 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  mkbasman · Member · Feb 18, 2021 at 4:35 pm

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  Thanks all, we got it taken care of. It was on the host side, not WordPress.

  Thank you!!

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  supernovia · Staff · Feb 18, 2021 at 7:08 pm

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  Ah, okay. These forums are actually for the free sites that we host here on our servers. Going forward, you’ll want to use the correct forums for self-managed installations, at https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our paid services so we can provide direct WordPress support. You can find our pricing here:
  https://wordpress.com/pricing

  Cheers!