I’m locked out of my website, it doesn’t recognize my email on the login
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I have three websites/domains, when trying to log into the newest one, when I get the login screen it doesn’t recognize my email or password. If I try to request a new password it says that email isn’t associated with that account/website.
The blog I need help with is: (visible only to logged in users)
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@wildflowersandtumbleweeds
Your website is hosted on bluehost.comWe’re only able to help with the websites hosted on WordPress.com.
Please either contact your web hosting customer support or submit your query to WordPress.org forums.
https://wordpress.org/support/forums/
WordPress.com and WordPress.org and two different platforms. To know more, please read this.Thanks!
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No problem @wildflowersandtumbleweeds
But as I said in my earlier replied that your website is not hosted on wordpress.com
We’re only able to help with the websites hosted on WordPress.com.
Please either contact your web hosting customer support or submit your query to WordPress.org forums.
https://wordpress.org/support/forums/
WordPress.com and WordPress.org and two different platforms. To know more, please read this.Thanks!
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Hi there,
With self-hosted WordPress sites, the login credentials that were created when you created the site are stored directly in the site’s database on your hosting provider’s ( in this case Bluehost’s) servers, and we have absolutely no control over that.
You can find the instructions to reset the password on your version of WordPress here:
https://codex.wordpress.org/Resetting_Your_Password
For help accessing your site’s files or database, please contact Bluehost support directly. The WordPress.org forums will also be unable to help you with this aside from pointing you to the same documentation I linked to above.
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