I'm supposed to be on the free plan. Credit card just took a hit. Help

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  patrickwsweeney · Member · Nov 12, 2014 at 1:21 am

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  My credit card balance shows that a payment of $99.00 from WPCHRG.COM was put through. The only notice I received was for an auto renewal of my domain name which is supposed to be $26.00 on Dec 2nd.
  Also I went to my upgrades to see what I had set up last year when I was using my site and it says I have not upgraded therefore running the free version.
  From what I can gather, this open forum seems to be the only place to ask for assistance. So without further ado: I need someone to help me find out where this $99.00 charge came from and how to make sure it never happens again. I deleted my credit card info but I’m still afraid of auto renewals. WordPress doesn’t seem to make cancelling very easy.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 12, 2014 at 1:25 am

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  Have you read this page? http://en.wordpress.com/charge/

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  timethief · Member · Nov 12, 2014 at 1:28 am

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  Are you sure you aren’t referring to another username account and/or blog registered under it? This is why I am asking that question.
  https://en.forums.wordpress.com/topic/trying-to-cancel-purchase?replies=7#post-1588782

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  patrickwsweeney · Member · Nov 12, 2014 at 1:36 am

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  Thank you I will look into that. I believe I had turned off the auto renewal back when I had made that post. Even still, I did not receive an email notice about an auto renewal.

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  gracejiyoung · Member · Nov 12, 2014 at 2:10 am

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  Hi there,

  After looking into your account, I am not finding any recent $99 charges on your account.

  Do you have another account? I’d be happy to take a look!

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  houseofsweeney · Member · Nov 12, 2014 at 2:14 am

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  Hi! No worries, just me overreacting!
  I do have another account that I thought I had fully disabled last year and had actually set it up on another email address. So I just disabled the auto renewal on that one so I shouldn’t see the problem come up next year.

  But thank you!

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  auxclass · Member · Nov 12, 2014 at 2:16 am

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  There is a 30 day refund policy on all upgrades except domain name registration – so no need to pay extra if you were charged for something you no longer are using – @gracejiyoung can help you with the refund

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  houseofsweeney · Member · Nov 12, 2014 at 2:17 am

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  I thought I had read that the 30 day refund policy didn’t apply to renewals.

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  auxclass · Member · Nov 12, 2014 at 2:18 am

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  Only domain name registration renewals

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  gracejiyoung · Member · Nov 12, 2014 at 4:55 pm

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  Hi there,

  Let me know that account’s username and I can take a look for you!

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  houseofsweeney · Member · Nov 12, 2014 at 5:57 pm

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  Hi,

  It’s Houseofsweeney

  Thank you!

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  gracejiyoung · Member · Nov 12, 2014 at 6:01 pm

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  Hi there,

  Thanks for the username. I have responded to you privately via the email on that account. Please check that email and respond from there if you have any questions.

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  houseofsweeney · Member · Nov 13, 2014 at 12:15 am

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  Hi,

  I checked that account and did not see any new emails.

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  gracejiyoung · Member · Nov 13, 2014 at 1:01 am

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  Hi there,

  Please check the Spam folder as well. I just sent you another email. Let me know if you still didn’t receive them!