I´m the owner of this Bar

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  klasselatte · Member · Feb 16, 2022 at 4:13 pm

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  I want to cancel this old site, because I´m the new owner since October 2020. The old owner is missed and so I can´t reach him anymore. The site is hosted by WorldPress.
  Who can help me? Thank´s

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Feb 16, 2022 at 4:41 pm

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  First things first: what is the URL of your site?

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  staff-blorbo · Staff · Feb 16, 2022 at 5:52 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  klasselatte · Member · Feb 18, 2022 at 11:57 am

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  The Site is

  substanz-leipzig.de

  and I need the cancellation, because I’m the new owner of the bar.
  The guests thinking: it’s closed.

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  helper-heroponriki · Member · Feb 18, 2022 at 3:44 pm

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  Thanks for that. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You would need to reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this.

  Looking at your site’s public DNS settings, it looks like your site may be hosted with Neue Medien Muennich GmbH (a.k.a. All Inkl).

  Best of luck.