I’m trying to add a tax plugin from WordPress.com

  • Unknown's avatar
    greenbeebot · Member ·

    I bought a plugin from WordPress.com and want to add it to my site at wordpress.org but it won’t let me connect. I had to make a new account at the .com site but wasn’t sure if I needed to use a particular email to set that up or if it mattered. Maybe I used the wrong email to set up the account? please help. I’m very confused about the .com vs. .org WordPress sites. thanks!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    We don’t sell any tax plugins here on WordPress.com.

    What is the name of the plugin you bought? And what is the URL of your site?

    If you perhaps bought a plugin from WooCommerce.com that says it requires a connection to WordPress.com, that means you’ll also need to install the Jetpack plugin. It’s Jetpack that establishes the connection between your site and our servers, so that WooCommerce.com plugins that rely on that connection can work.

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