Im trying to cancel my subscription and
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Im trying to cancel my subscription and im within the 48 hour period and it wont let me
The blog I need help with is: (visible only to logged in users)
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Hi sewscenemacmillan2017,
I’m tagging “modlook” to get a staff to help you out. Please be patient as they will get back to you as soon as they can.
In the meantime, if you haven’t read it already, here is a guide on how to cancel plans and domains.
https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#canceling-your-plans-and-domainsHope this helps. Thanks!
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@sewscenemacmillan2017 This is something you should have been able to do yourself via “Manage Purchases”. You need to act quickly before the 48 hour period expires if you wish to cancel your domain sewscene.com. Perhaps you should try again if you’re sure you’ve changed your mind about your new site.
https://en.support.wordpress.com/refunds/
Note that cancelling your domain within 48 hours may give you the chance to purchase it again elsewhere in a few days time but there are no guarantees.
@joshron. I don’t see a modlook tag in the box on the right, so I have added one. -
Hey thank you.
I’ve read up how to do it and it keeps chucking up an error message “unable to cancel your purchase, please try again later or contact customer support”.Of course my 48 hours is nearly up so need a moderator to look into this so I don’t fall short of time.
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The modlook tag for staff attention has been added to this thread, but remember it is the weekend when less staff are available.
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HI there,
Our logs show that you successfully cancelled all upgrades in your account about two minutes before creating this forum thread. You should receive the full refund in about 10 business days, depending on your bank’s processing times.
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Ah fabulous thank you. I guess this is why the error was occurring?
I haven’t received a confirmation email as yet but glad to hear it’s sorted. Thank you to.everyone for your help. -
Strange that you didn’t receive an email. I’ve resent the refund receipt for you, and you can also view it in your billing history, here:
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4/27/2018
Hi,
I am trying to cancel my subscription and it wouldn’t let me. I am within the 48 hrs period. I would like to keep my domain name.Please let me know the procedures to follow.
Thanks for your time,
Merrylin Mullen
(email visible only to moderators and staff)
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