I'm trying to disable two-step authentication and it doesn't work.

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  amanandhishoe · Member · Feb 20, 2014 at 7:11 am

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  I’m trying to disable two-step authentication and it doesn’t work. I press the “Disable” button, get the prompt to enter a verification code. I do that. It briefly says “verifying” and then it displays the screen for setting up two-step authentication as if it was the first time I was setting up two-step authentication. And the odd thing there is that the mobile phone number I use is filled out, but when I click “Next”, I just get a message that it is an invalid phone number.
  How can I get rid of two-step authentication?

  The blog I need help with is: (visible only to logged in users)

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  amanandhishoe · Member · Feb 21, 2014 at 6:17 am

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  I figured it out. I was expecting a “two-step authentication disabled” message, instead of the screen to set up two-step authentication after disabling it.
  I did the following:
  1 – Regenerated a list of backup codes
  2 – Used one of those codes to disable two-step authentication
  3 – Logged out – this step was important
  Then when I logged back in and went to the security settings, I saw that two-step authentication was gone and I had the prompts to set it up again, and it accepted my mobile phone number.

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  gracejiyoung · Member · Feb 25, 2014 at 12:03 am

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  Hi there,

  I’m glad it all worked out! Looks like everything is as it should be on our end!

  Feel free to reach out if you have any questions!