I'm trying to do a live chat

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  gayleismom · Member · Jul 5, 2017 at 10:30 pm

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  my site is down and I could really use some help

  The blog I need help with is: (visible only to logged in users)

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  wynternet · Staff · Jul 5, 2017 at 10:36 pm

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  Hi,

  Please reference this resource regarding support options:

  Help! Getting WordPress.com Support

  Per the first item on the list:

  If you have a paid upgrade, please use the “Contact Support” form. If you have a paid plan (Personal, Premium, or Business) and we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email.

  With that being said, I have also tagged this post with modlook so someone from staff will take a look as your site is down.

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  garysixtyeight · Member · Jul 5, 2017 at 10:46 pm

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  As outlined in the previous thread you created, staff need to verify that you are the owner of that domain.

  Please reply to the original thread instead of creating new ones:

  https://en.forums.wordpress.com/topic/help-google-said-to-contact-support?replies=25#post-2980789

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  wynternet · Staff · Jul 5, 2017 at 11:07 pm

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  Thanks, @garysixtyeight! I should have noticed the previous thread.

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  gayleismom · Member · Jul 5, 2017 at 11:45 pm

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  But still when I fill the form the contact us button for the chat never shows up

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  garysixtyeight · Member · Jul 5, 2017 at 11:47 pm

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  Please reply to the original thread. Thanks.

  https://en.forums.wordpress.com/topic/help-google-said-to-contact-support?replies=25#post-2980789

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  staff-zinnia · Staff · Jul 6, 2017 at 2:32 am

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  closed as a duplicate thread.