I’m trying to get my website up and running, with no sucess
-
I created and paid for a website (handmadeinhornsea.co.uk) which I seem to be unable to access.
I cannot access Account Recovery as I don’t seem to have any of the authentications needed.
I can provide proof that I paid you with a photo from my bank account
I can provide proof that you contacted me on o3 May saying I need to click a link to my domain. I wasn’t ready at the time to do that and it seems all existence of my site has vanishedThere may be some confusion in that in 2021 I set up another site cateeyhpstest or similar; that can be deleted as soon as possible as I do not run that website any longer
Please can I discuss with a human being as I’m going round and round in circles as I simply don’t have the information that you need it seems.
Thanks!
CateWP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there,
I do not see any upgrades under your @catehpstest WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login?
I can confirm that handmadeinhornsea.co.uk is registered at WordPress.com but is under a different account and not your @catehpstest login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recoveryOn that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are connected to the correct account we are happy to help you with managing your upgrades. Thanks!
- The topic ‘I’m trying to get my website up and running, with no sucess’ is closed to new replies.
WordPress.com Forums 