Image comparison and other crocoblock plugins not loading on page

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  flofindsfits · Member · Jun 21, 2022 at 10:45 pm

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  I Can’t figure out why when I visit my site the image comparison and images layout doesn’t appear but when I am in edit in elementor mode I can see it. It also doesn’t show on the mobile version. It shows some of the image comparison but not the actual images.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-ozmodiar · Staff · Jun 22, 2022 at 2:49 am

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  Hi,

  What is the URL of the site you are working on? We’ll be happy to take a look and see if we can help.

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  flofindsfits · Member · Jun 22, 2022 at 11:18 am

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  I posted the link in my original post but ticked the box so that it would be private and only staff will be able to see it

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  helper-heroponriki · Member · Jun 22, 2022 at 2:20 pm

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  I posted the link in my original post but ticked the box so that it would be private and only staff will be able to see it

  Thanks for clarifying, but it didn’t come through at all – both staff-ozmodiar and I are Staff and there’s nothing there. If you’re concerned about sharing the URL publicly, I’ll redact the URL after you respond.

  Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  We’ll wait to hear back regarding that URL!

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  flofindsfits · Member · Jun 22, 2022 at 5:25 pm

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  Hi,

  Thank you. The link is https://www.flofindsfits.co.uk/zara/

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  staff-doublebassd · Staff · Jun 22, 2022 at 7:46 pm

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  Hi there,

  I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

  I would also contact support for the Elementor plugin directly for help with this since you’re using them for your site’s design.

  https://elementor.com/support/

  I checked and saw that your site is hosted on 20i.com, so I would also reach out to them with any hosting related issues.

  Hope this helps.