Image Corruption

  • Unknown's avatar
    sameerseasybuystorein · Member ·

    I have noticed that, on my website home page, Images go missing (not all but a few). So to verify I logged in to my WP-dashboard/page but here I was able to see the Images in the editor also the same image is also available & visible in the media section of WordPress.

    To dig deeper I check for the page source and targeted the missing image, it was getting served from the jetpack. and when I visited the jetpack dashboard there these images are missing.

    To solve this I have to delete the old image, and re-upload the image with a different name since uploading the image with the same name does not work.

    The same issue has been discussed here as well:
    https://wordpress.org/support/topic/images-corruption/

    according to the above link if I disable the jetpack image optimization then it would work but I don’t want to compromise that feature.

    Requesting the Jetpack team to help me with this issue.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • kokkieh · Staff ·

    Hi there,

    according to the above link if I disable the jetpack image optimization then it would work but I don’t want to compromise that feature.

    Have you tried doing this yet? If not, please do – that will confirm whether the issue is related to Jetpack or not.

    If you’ve confirmed it’s definitely due to Jetpack, please ask in their forums at https://wordpress.org/support/plugin/jetpack/ for help with this.

    The forum you’re posting to now is for sites hosted on WordPress.com, and we’re not able to help with this particular Jetpack issue from our end :)

  • Unknown's avatar
    sameerseasybuystorein · Member ·

    Thanks for the response

    Have you tried doing this yet? If not, please do – that will confirm whether the issue is related to Jetpack or not.

    Yes, and disabling that feature does make things work perfectly.

    If you’ve confirmed it’s definitely due to Jetpack, please ask in their forums at https://wordpress.org/support/plugin/jetpack/ for help with this.

    Thanks for the redirect, I have posted there as well.
    Posting here the link so if someone comes looking for the same issue might get some help there.
    https://wordpress.org/support/topic/image-corruption/

  • supernovia · Staff ·

    Thank you!

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