Image size selection stopped wroking

  • Unknown's avatar
    sslheditor1 · Member ·

    Until the last few days, once I added am image from my gallery to posts, I was able to select medium or thumbnail and once I save the post the image would show in the post at the correct size (using eg the default of 300 x 300 max for medium). This no longer works and as far as I can see, every single image across my published site has been resized to the full width of the text column. I believe this happened when I renewed and upgraded my subscription, but this may be a coincidence. I have made no changes to settings that would account for this. Advice?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hey there –

    Thanks for reaching out. Updating the hosting plan shouldn’t have any impact on how the images display on the front end of your site. Changing the theme could do that.

    I want to make sure we are looking at the same thing. For example, If I go to this post https://sslh.org.uk/2023/08/16/duncan-hamilton-manchester-on-the-abandoned-romances-of-thomas-cooper/ Is it the tombstone image that’s the issue? Please share more details or links about the posts/pages where this is happening. Thank you!

  • Unknown's avatar
    sslheditor1 · Member ·

    Thanks for the swift response. I haven’t changed the theme so it can’t be that.

    I’ve tried the fix the issue with manual edits to image dimensions in some post, including the one you looked at, so a better one would be this…

    Researching the Preston lock-out

    In admin, the image resolution is set to medium and the width and height to auto (with the medium default at 300 x 300). However, the published site shows the image filling the full column width.

    (Was going to add a screen shot, but that doesn’t seem to be an option unless I’ve missed it).

    Thank. You.

  • supernovia · Staff ·

    Hey there, I see what you’re seeing & actually just pinned down a bug related to this yesterday. I’ve added your case to the report.

    I believe this happened when I renewed and upgraded my subscription, but this may be a coincidence.

    Definitely not related. We’ll be working on a fix.

    The workaround for now is to go ahead and set the image size using width or height instead for now. You can do this using the width/height control on an individual image, or if you’re seeing this across your site, you could add a snippet like this to Additional CSS since your plan supports it:

    /* Temporarily resize images */
.size-medium {
    width: 300px;
}
.size-thumbnail {
    width: 150px;
}

    I haven’t tried that yet since yours is just the second case I’ve seen (and their plan didn’t support CSS) but if you’d like to give that a go, head to Appearance > Additional CSS and paste that below anything else that’s there.

    This will use a full-resolution image, instead of our usual optimized images, so you may opt to upload smaller images for now.

    Hoping this helps!

  • Unknown's avatar
    sslheditor1 · Member ·

    That’s really very helpful. Thank you, supernovia. Relieved to know it’s not just me.

  • supernovia · Staff ·

    @sslheditor1 – thanks for your patience on this. We’ve got a fix in place and are working on further optimization. Do you want to try removing the CSS to see if it’s working properly for you now?

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