image wont upload

  • Unknown's avatar
    milestonesbydelaney · Member ·

    I tried uploading a few of my .jpeg’s and they wont upload. I get an error saying ‘he server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.’

    My photo is 2500 pixels and i have plenty of storage in my library. How do I get around this?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    thesacredpath · Member ·

    The pixel dimension is one part of it, but actual file size is the other. Can you give us the file sizes for a couple of the images you are trying to upload?

    I am seeing a number of the images in your media library right now, that are nearly 9MB in size, which will cause issue with site loading.

    We recommend optimizing image files prior to uploading them. This support page will give you some guidance on that.

    WP
    Media Library » Optimize Your Images
    in WordPress.com Support
    4 min read
    To give your website visitors the best experience, it’s important for your site’s images to load quickly. Two factors affect the load speed of images: the size of the file and the quality of the image. This guide will show you how to optimize your images by decreasing the size of a file while retaining the quality of the image. Recommended Image SizeReduce Image Sizes With Free SoftwareWin

    Looking forward to hearing back from you.

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