Images disappeared from media Centre

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  stevegrobler1455 · Member · Aug 16, 2021 at 4:17 am

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  Hi
  WE discovered images from media disappeared and not sure why. We deleted some no longer selling products not sure if this could cause the problem. Can we recover the images or is there a way to find out what caused this.
  Need some help .

  I don’t have a site linked to this WordPress.com account

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  aleone89 · Staff · Aug 16, 2021 at 10:42 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  stevegrobler1455 · Member · Aug 16, 2021 at 11:35 am

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  Hi

  Thanks for getting back to me herewith URL as requested.

  https://shoppingguru.co.za

  Kindly let me know if you require more info.

  Regards
  Steve

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  staff-doublebassd · Staff · Aug 16, 2021 at 2:25 pm

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  Hi there,

  I see that you are using WooCommerce for your store. If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org