Images disappearing from blog and media library

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  asianelephant · Member · Feb 27, 2015 at 2:08 pm

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  Images are spontaneously disappearing from my wordpress.com blog, and seem to be gone from the media library as well. It has happened on more than one post. Earlier I just re-uploaded the photos, but this gets tiresome when glitch repeatedly occurs. A similar issue has been previously flagged here: https://en.forums.wordpress.com/topic/images-disappearing-8?replies=19

  But I don’t see any resolution. Is there anything to be done?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 27, 2015 at 7:11 pm

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  Exactly which posts and or pages have these images disappeared from? Please post the URLs.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including what any error reports you receive state.

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  shawnajroberts · Member · Feb 28, 2015 at 12:25 am

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  Hi there!

  Can you give me a link to a post where your images have disappeared? Are you seeing broken image icons? Or are the images totally gone with no placeholder left behind?

  Can you also tell me what version of your browser you’re running? Try using a different browser or a different computer and let me know what you see?

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  asianelephant · Member · Mar 23, 2015 at 6:42 pm

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  Hi – Thanks for your replies, sorry I didn’t get notifications of them for some reason.

  The browser I’m using is Chrome (Version 41.0.2272.101, 64-bit), and the suggestions by TimeThief don’t seem to apply because it’s not simply an issue with images not showing, they are gone from my media library altogether and not their irrespective of what browser one uses.

  They do leave a placeholder, and the captions are also in place.

  Here is an example of a post I have not fixed by re-uploading the images:
  https://asianelephant.wordpress.com/2012/12/04/savannah-elephants-in-samburu/

  (FYI the ones I did fix seem to be fine still, so they haven’t disappeared again for those post)

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  shawnajroberts · Member · Mar 23, 2015 at 7:55 pm

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  Thanks for the link! It looks like the images in that post were embedded from a URL that references Facebook. Did you recently remove these images from Facebook? or make the album private?

  It’s best to fully upload the images to your Media Library if you’re going to use them on your site. This makes sure that your content won’t disappear. :)

  Let me know if I can help further!