Images missing in mobile view

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  ramihirsimaki · Member · Oct 15, 2017 at 5:26 pm

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  Hello,

  Why images are shown as file name in some pages f.ex. Reissut/2001 ?

  Image is showing okay for few seconds then it changes to image file name?

  Rami

  The blog I need help with is: (visible only to logged in users)

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  ajmaurya · Member · Oct 15, 2017 at 7:21 pm

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  @ramihirsimaki Try deactivating jetpack. I can see you are using jetpack CDN which is not getting the image URL right.

  Let me know if that works.

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  timethief · Member · Oct 15, 2017 at 8:23 pm

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  Radcliffe 2 is a responsive theme.

  The mobile ready theme is a default theme and a completely different theme that you do not need to enable, if your theme is listed as a responsive layout theme here https://theme.wordpress.com/themes/features/responsive-layout/

  The mobile default theme is provided for those who run older themes that aren’t the gold standard which is responsive layout.

  A responsive layout theme adapts to different screen sizes so that your website will work (and be optimized for) iPhones, iPads, Android and other mobile devices. When responsive width themes are viewed on mobiles sidebars appear below the posts in order to provide as much space as possible for reading.

  When we use a responsive theme we disable the mobile theme. Go to > Appearance > Mobile and disable the mobile theme

  You can read more in the support docs at https://en.support.wordpress.com/themes/mobile-themes/

  If you do not succeed type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Oct 15, 2017 at 9:25 pm

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  ramihirsimaki –

  If you are still having trouble with this please share the following bits of information for me.

  1. The site address.

  2. Which device you are viewing the site on.

  3. Which browser and version number you are using.

  4. Add a screen shot of the problem to your media library.

  Thanks!

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  ramihirsimaki · Member · Oct 16, 2017 at 6:07 am

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  @ajmaurya I cannot deactivate jetpack CDN.

  @timethief I don’t have mobile view activated

  staff-zinnia
  1. sotavaki.wordpress.com
  2. samsung galaxy s7
  3. I tried with different browsers
  4. 20171016_090351.jpg
  (https://www.dropbox.com/s/zl3f4ypwta219xr/20171016_090351.png?)dl=0

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  ajmaurya · Member · Oct 16, 2017 at 6:23 am

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  Looks like some issue with your configuration settings.
  The images aren’t getting loaded in the browser

  Please see this https://prnt.sc/gxy33i

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  ramihirsimaki · Member · Oct 16, 2017 at 7:14 am

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  Ok, so what should I do next?

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  staff-zinnia · Staff · Oct 17, 2017 at 3:00 pm

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  Hi Rami –

  Thanks for getting those details back to me. I’m going to dig a little deeper in to this and try to replicate the issue on my side. I’ll be back in touch with an update once I know more.

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  staff-zinnia · Staff · Oct 18, 2017 at 3:53 pm

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  Hi –

  This is not isolated to mobile views. The images were not added correctly and I am only seeing text. Typically, there’d at least be an outline of an image box.

  Can you try to upload the images directly once more?

  Edit the page, delete the old image text, upload the media directly, save.