Images missing, what is io.wp.com

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  stevebullman · Member · Mar 18, 2024 at 2:26 pm

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  We have suddenly experienced a loss of images on this wordpress site. There are 309 files in media folder, however in a staging site there are 470, so somehow 161 images have vanished. I’m at a bit of a loss as to whats happened here.

  The blog I need help with is: (visible only to logged in users)

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  anthonythomas120 · Member · Mar 18, 2024 at 2:34 pm

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  yeah, I think a few people are having this problem.

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  stevebullman · Member · Mar 18, 2024 at 6:14 pm

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  Partly reassuring! Any mention of a fix yet? i’m thinking its related to jetpack but not sure.

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  staff-oikake · Staff · Mar 21, 2024 at 8:06 am

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  Hi,
  
  I’ve checked it, and the site tinyexplorers.co.uk is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with K Media Tech. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!