Images no longer display – replaced by blue box with question mark
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Recently I found that some (but not all) images in my site are no longer displaying and have been replaced by a little blue box with a question mark. This is the same for both my media library and previously published posts.
I have tried deleting the old image and uploading it again as well as trying with a completely different image. Whatever I do they only display as the box/question mark.
I thought perhaps it was an issue with my computer (Mac) so tried with a Windows PC but have the same problem.
I can’t say exactly when the problem occurred but the first time I noticed it was also when I noticed that WordPress changed the image library arrangement. Are they related – but more importantly please can someone help me fix it!
Thank you.The blog I need help with is: (visible only to logged in users)
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Hi there,
Can you pleas give a link to a specific post or page where this can be seen?
Our logs indicate that during August and September you deleted a large number of files from the media library, which could be the cause of this, but if I can see an affected post I can make sure.
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Thank you for your help – and hopefully this will work ….
https://cottonownersclub.wordpress.com/events-2/cotton-centenary-rally/As a little further clarification; many of the images in the media library also display as a blue box/question mark. I have just tried to upload a new image to the media library (72ppi, 600 pixels longest length) but it only shows as the box/question mark.
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Thank you for the link.
I can see all the images on that post, but I noticed something that might help us figure out why you can’t.
The three images in that post all reference the site, http://cottonownersclub.com/. The first image’s link, for example, is https://i0.wp.com/www.cottonownersclub.com/USERIMAGES/Pre%20war.jpg, indicating the image is not in your media library, but is being hotlinked from the other site. Those three images are not in your WordPress.com site’s media library at all.
How exactly did you add those images to that page? Add Media ->Insert via URL or a different method? And what post editor did you use? The one with the blue bar at the top, or the black?
If you click on https://i0.wp.com/www.cottonownersclub.com/USERIMAGES/Pre%20war.jpg, does it load an image in your browser? How about http://www.cottonownersclub.com/USERIMAGES/Pre%20war.jpg?
many of the images in the media library also display as a blue box/question mark
All the images in your site’s library appear fine to me, including https://cottonownersclub.files.wordpress.com/2017/11/img_0348.jpg which you added today. So it could be a problem specific to your setup that’s causing this.
You mention this happening on both your Mac and Windows PC. What browser are you using on those machines? Please try clearing the browser cache and cookies, and make sure you have JavaScript enabled in the browser. Also check if it works if you use a different browser.
Then, if possible, can you see if a different internet connection perhaps cause the images to display?
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Thank you for your help – and I’ll do my best here, but unfortunately I cannot fully answer your points. This is a club site and there are two editors, myself and another member in Canada (BD). He is the official ‘owner’ and it was he who constructed the site; I basically maintain the events and add picture content as most things happen in the UK.
To your first point: BD created that post and I’m afraid I cannot get hold of him so don’t know how the images were added. However, from the first link you provide I think that he must have copied the URLs or ‘saved as’ from the redundant site.
My MAC warns me not to open the second link as it is not secure – not being particularly computer savvy I don’t want to risk it!
The third link comes up with the same warning but the fourth link (without the i0.wp.com) opens correctly. The fifth link (img_0348.jpg) also opens in my browser although I can still only see the box/question mark in the media library.For your information, the most recent images I successfully loaded are shown on the ‘past events’ page. I can see them on the page but they are shown as box/question mark in the media library. I add fully edited media to the library directly from my computer and don’t use any post editing.
I use Safari on the Mac and Internet Explorer (the big ‘e’) on Windows. I have cleared the history (I understand this also clears the cache on cookies on the Mac?) and have Java script enabled. I have tried using Google Chrome but have the same issues.
I don’t know if this helps but I have my own WordPress photo blog: https://noelinesmith.wordpress.com
That all looks OK (if I’m logged in or not) but all the photos in the media library show as box/question marks. When I load a new image I see a ghosted version of it behind the progress bar but when it’s fully loaded I see only the box/question mark. The same happens with the club site.I’ll try a different internet connection when I get a chance in the next few days. Thank you for your patience!
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If you’re seeing a security warning for the i0.wp.com links, that’s a false positive. I’m going to guess you’re using Safari, right? It’s completely safe to open those links – the whole point of the i0.wp.com link is to allow us to serve images at non-secure sources, like http://cottonownersclub.com/, over a secure https connection.
I don’t know if this helps but I have my own WordPress photo blog: https://noelinesmith.wordpress.com
That all looks OK (if I’m logged in or not) but all the photos in the media library show as box/question marks. When I load a new image I see a ghosted version of it behind the progress bar but when it’s fully loaded I see only the box/question markOkay, so this happens on more than one site? That means it’s not the site that’s the problem, but more likely your computer. As you see it on both a Mac and a Windows machine, and across different browsers, that points to your internet connection as the most likely cause.
Can you please take a screen shot for me of what you see and upload it to your site’s media library? Also visit this page in your browser, take a screen shot, and upload that to your library for me:
Please let me know once you’ve been able to try a different internet connection.
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Sorry for the delay in responding.
Yes, I am using Safari and thank you for explaining the i0.wp.com link – I’ll know for next time!
I have uploaded three new images to the media library; one showing an events page from our site with the boxes/questionmarks (I ‘shrank’ the screen to show more of the page), the second is from the link you provided and the third shows the media library (with the final image uploading).I tried a neighbours internet and everything is fine – so you’re right, it must be something to do with me! Our internet started running very slowly a while ago, down to about 4/5Mbps download. We have asked our provider to look into it but I fear that could be a long, drawn out process.
I’m sorry, I hadn’t thought that our internet could be the issue. Would it be down to speed alone (I assumed web sites might take a while to load rather than not load) or could it be something more technical?Thank you once again for your help.
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Thank you for the screen shots. I don’t see anything out of place in your browser settings.
I’m on a connection that’s typically around 6Mbps, though I’ve occasionally been stuck with connections as slow as 300Kbps, and have never experienced the issues you’re describing, so no, I don’t think it’s down to speed alone. It could be that your ISP is blocking the IP addresses we use to serve the images, though – I assume your neighbour uses a different internet provider? If so, perhaps try contacting them, give them the links that aren’t loading for you, and ask them to check if the issue isn’t on their end.
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