Images Not Displaying

  • Unknown's avatar
    readerviews · Member ·

    Images not displaying

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  • Unknown's avatar
    sashathebee · Member ·

    Seconding this for better topic visibility (I have no idea how this forums works, but surely this can’t hurt)

    So, I have the same problem, started some time yesterday.

    So, what’s going on:

    1.) Some of my posts (some old, some new) no longer show some images in editor view, BUT the images seem to be displayed on page view. (Had it checked by friends on different devices & browsers, too)

    2) with other pictures it’s the other way around: i see them in my editor, but they are nevertheless unavailable in actual page view, instead just that placeholder thingy for broken pictures.

    3) some pictures are neither displaying in edit nor page view.

    Furthermore, the problem affects different pictures at different times, since. Some reappear, or disappear again, so i suspected early on this is server side, nothing that i might have done in the past 24 hours.

    Fittingly, the biggest mess seems to be the media library itself at the moment: I currently only see about 10-20% of my images displayed with thumbnail, the rest just per file name but otherwise blank; however, all image files are in fact there; and when i click an empty thumbnail and pick “edit picture”, indeed the picture is there; to make sure, I also just downloaded the whole library and “checked the loot” on my computer drive: all files/pics are valid.
    By the way, despite the library being in this state (80-90% “invisible pictures”), the problem mentioned above – displays not showing on posts – currently affects about “only” 5% of my images, and independent whether they are displayed in the library or not. I can’t say this for certain, since as I mentioned, the state of affairs changes by the hour, I have about 1000 images in 150 posts, and also some other things to do, which maes it hard for me to properly keep track.

    Between the affected and not affected images, I can see no pattern emerging. Some smaller files (200-500K) are on display, some are not. Some of my larger images (2-5MB) are displayed, some are not. Pngs, Jpegs, no matter. Uploaded first into library vs. copy/pasted into draft, I used both methods over time, but again, no difference in today’s issue. To me, the error appears entirely random.

    Finally, none of this was a problem yesterday: Everything, those very same images, worked fine, so I really don’t think it’s anything on my end.

  • Unknown's avatar
    sashathebee · Member ·

    Update from here. Problem seems to be solved, at least here: Library and posts are back in shape it seems.

    Thanks to whoever fixed it, but seriously: You need to communicate with your customers more. I’ve seen staff members walk about other threads here all the while this had been going on. A simple “We got some problem with XXXX, somebody is working on it, don’t panic, don’t pull your posts apart” would have sufficed.

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