Images not displaying on posts

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  mrossi711777b517 · Member · Jul 2, 2019 at 10:54 am

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  Why have my images suddenly disappeared from my post pages?

  Weirdly only 1 post out of 41 still has the pictures.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jul 2, 2019 at 5:39 pm

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  Hi @mrossi711777b517, I see all of the images so far. I did notice you deleted several images from the media library about a month ago — are those the ones that are now missing?

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  mrossi711777b517 · Member · Jul 3, 2019 at 1:10 pm

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  Why can’t i see images on this post:

  White Wooden Bench

  but I can on this:

  Wooden Drawer with Numbers

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  staff-zinnia · Staff · Jul 3, 2019 at 2:43 pm

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  Hi –

  I’m not sure why you’re unable to see the images on the first link. When I visit those posts I can see images in both. The first is set up in a image slider and the second is set up as a gallery.

  What happens if you try looking at them in a different browser?

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  mrossi711777b517 · Member · Jul 3, 2019 at 3:13 pm

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  Doesn’t work as well (chrome and safari)

  Just works if I’m using my desktop.

  Seems like image sliders have issues.

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  staff-zinnia · Staff · Jul 3, 2019 at 5:53 pm

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  Ok, is the issue when viewing the site on your mobile device? Can you tell me what browser you are seeing the problem with? And what type of mobile device you are using? I will try to figure out what’s going on.

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  mrossi711777b517 · Member · Jul 4, 2019 at 1:59 pm

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  iphone and ipad.

  Both safari and chrome

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  gemmacevans · Member · Jul 4, 2019 at 2:44 pm

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  Hi mrossi711777b517,

  Great, thanks! We’ve done some testing with an iPhone and have been able to replicate the problem. One thing I wanted to check is whether you did anything differently when adding the slideshow to the two posts — since one is affected and the other isn’t.

  I think this could a theme bug but it would be great to know the steps you worked through when adding the slideshow to White Wooden Bench. I can then pass these details on to our developers in case they are useful for tracking down any differences between the two.

  Thanks!

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  mrossi711777b517 · Member · Jul 4, 2019 at 3:21 pm

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  I can just say that the slideshow is not the default function while gallery is. Probably there is a post with the gallery because i forgot to switch it to a slideshow.

  One thing i remember. When the slideshows worked at the beginning, there was the icon of every pic on the post backend. Now the icon is only on the post with the gallery.

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  staff-blorbo · Staff · Jul 4, 2019 at 5:47 pm

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  I just want to double-check here, you added the slideshow via the Slideshow Block? https://en.support.wordpress.com/slideshow-block/

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  mrossi711777b517 · Member · Jul 4, 2019 at 9:10 pm

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  Yes

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  mrossi711777b517 · Member · Jul 4, 2019 at 9:11 pm

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  Should be in the log

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  staff-blorbo · Staff · Jul 4, 2019 at 9:58 pm

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  Thanks for confirming!

  I’m also seeing the issue on that page, but only under Safari.

  I’ve reported this issue to our developers, and you can follow along at https://github.com/Automattic/jetpack/issues/12961

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  mrossi711777b517 · Member · Jul 4, 2019 at 10:04 pm

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  Ok thanks