Images remain on Jetpack after deleting from media manager

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  zoneyx · Member · May 27, 2023 at 12:01 am

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  i1.wp files remain on the server after deleting them from media manager. Need all of those deleted.

  https://i1.wp.com/zoneyx.com/wp-content/uploads/2020/12/61J7cfl9K0L._AC_SL1000_.jpg?fit=966970&ssl=1

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 29, 2023 at 3:04 pm

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  Hi there,
  
  I went ahead and purged https://i1.wp.com/zoneyx.com/wp-content/uploads/2020/12/61J7cfl9K0L._AC_SL1000_.jpg?fit=966970&ssl=1
  
  Remember there are limitations to purging multiple files:

  It is not possible to automatically purge all images from a site. If there is an image no longer on your server that you’d like us to purge, please contact us with a direct link to the file as it appears on your site. These will begin with i0.wp.com, i1.wp.com, i2.wp.com or i3.wp.com. Since images can only be purged manually by individual URL, there is a limit to the number we can purge.

  Jetpack

  If there are other individual URLs, please provide them and I’ll be happy to purge them for you.
  
  Thanks!

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  zoneyx · Member · May 29, 2023 at 5:57 pm

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  I still see the image with the following link below.
  Is there any other way to address this? Will deleting the jetpack resolve this and the issue with all other images?

  
  https://i1.wp.com/zoneyx.com/wp-content/uploads/2020/12/61J7cfl9K0L._AC_SL1000_.jpg?fit=966%2C970&ssl=1

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  aleone89 · Staff · May 30, 2023 at 8:38 am

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  Hello there,

  You may need to clear the browser cache, as I am not seeing this image under this link.

  Please see this guide on how to clear caches here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  I hope this proves useful.

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  zoneyx · Member · May 31, 2023 at 12:43 pm

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  Got it. Is there a way to check and make sure there are no other i1.wp.com files on the server?
  I have deleted all the images from the media manager and just need to make sure it gets deleted from everywhere and is not accessible through jetpack. I can delete the jetpack plugin if that will solve the issue.

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  staff-totoro · Staff · May 31, 2023 at 4:53 pm

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  Hi there,

  Got it. Is there a way to check and make sure there are no other i1.wp.com files on the server?

  There is no central location you can use to check up on what images have been removed from a specific site, but when files are deleted from your site they are also deleted from our network of servers… though this can take a few days to remove every instance, and will not remove items that you see on your end in your cache.

  The good news is that any links to media are invalidated and it’s very unlikely that any member of the public would have access to the Jetpack Accelerator URLs (i0.wp.com, i1.wp.com, etc.) so no one would be able to see these images.

  If you have any specific media URLs you would like to look into we are happy to check. Thanks!