Images Still Missing 5 Days After Contacting Support

  • Unknown's avatar

    Scores of my oldest images suddenly disappeared five days ago. I contacted Support and they asked for a link to a specific post. I immediately responded with a link. That was the last time I have heard anything from them. The images are still missing and I don’t know what to do. This is making me seriously consider moving my blog to my own server.

    The blog I need help with is: (visible only to logged in users)

  • Please send a followup to support.

  • Unknown's avatar

    Already have. No reply yet. I just bought web hosting and am going to move to my own server. It’s more money, but when I figure in the cost of domain registration, forwarding, and CSS that I’m already paying, it isn’t much more.

  • Unknown's avatar

    I had a similar problem.

    I made some changes to the css and tried the preview. Several images were missing. On investigating with Firebug I found that the location of the images was being changed from

    http://bigdave44.files.wordpress.com/ in the script

    to http://bigdave44.com/

    resulting in them not being found.

    At first sight it appears this may be a problem for those with their own domain name.

    I re-edited the css and changed all the locations to

    http://bigdave44.wordpress.com/files/

    now all is well!

    BTW I copied the css into word, edited it and then copied it back – I had 41 references to change.

    I don’t know if this is the same problem, but it may help.

  • Unknown's avatar

    I’ve just noticed that the saved css has gone back to http://bigdave44.files.wordpress.com so now I’m more confused than I was before.

    To summarise, if the css contains the files.wordpress version, the preview fails.

    If I replace files.wordpress with the other version, the preview works and the css is modified when saved.

    Can anyone explain?

    When I have time I will submit to support.

  • Unknown's avatar

    You didn’t delete the pictures from your media library did you?

  • Unknown's avatar

    I didn’t delete any of mine. Still no reply from Support. Unbelievable.

  • Unknown's avatar

    @nrepair: Because you now have your blog forwarding to a self-hosted account, I’m not able to properly troubleshoot that issue for you. I’ve sent you a reply via Support.

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