Import doesn’t work

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  aewtx · Member · Mar 17, 2022 at 11:26 am

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  Tried to import old Xanga archives. 2 out of the 4 files didn’t show anything. 1 file never even sent the email saying it was uploaded, though it’s been over 24 hours. I’m just now trying the last file.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aewtx · Member · Mar 17, 2022 at 2:09 pm

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  So I tried them again, and they’re all importing the same entries no matter which file I’m uploading.

  And how do we get access to the photos that were part of it?

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  helper-heroponriki · Member · Mar 17, 2022 at 3:46 pm

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  Can you give us the URL of your Xanga site so we can take a closer look?

  Thanks!

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  aewtx · Member · Mar 17, 2022 at 3:48 pm

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  Well, xanga is obsolete now. That’s why I was importing the archives. But my screen name was aewtx, if that helps.

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  staff-sheva · Staff · Mar 17, 2022 at 4:00 pm

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  Hi @aewtx,

  Just to confirm, is your Xanga site still online? We’d need to know what kind of content you’re looking to import to be able to advise further.

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  aewtx · Member · Mar 17, 2022 at 4:09 pm

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  No, Xanga is obsolete now. But you can archive and import your entries into WordPress, which is what I’m trying to do. But of the 4 files they gave, only one worked, and the rest at first didn’t work but now are just copies of the one that worked.

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  staff-ozmodiar · Staff · Mar 17, 2022 at 5:27 pm

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  Can you try doing the export on the xanga end again? Or is that option now unavailable?

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  aewtx · Member · Mar 17, 2022 at 6:04 pm

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  I don’t think it’s on the Xanga end. All it is is downloading the files.

  It’s once I’m in WordPress that it’s not pulling it correctly. The first time I tried importing it, 2 (our of 4) of the files didn’t show anything. 1 never even imported. Only 1 worked. Then when I tried it again later, they all only showed the same outcome (duplicate info).

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  helper-heroponriki · Member · Mar 17, 2022 at 7:08 pm

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  We can’t really advise on what format your exports from Xanga were in since we didn’t create them. Again, without more information (like your Xanga site address), there’s not much we can do here to troubleshoot the issue as we’re not able to compare what you’re trying to import versus the content that was exported.

  Also, did you wait to get the confirmation that the import was successful before uploading the next file?

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  aewtx · Member · Mar 17, 2022 at 7:10 pm

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  I’m not asking what format the exports are in. My issue was they’re not importing into WordPress. It shows up as nothing. There’s nothing to compare, when it’s nothing.

  Yes, I waited.

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  aewtx · Member · Mar 17, 2022 at 7:11 pm

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  Then when some did show up, they’re duplicates.

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  staff-sheva · Staff · Mar 17, 2022 at 8:07 pm

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  Can you please try exporting your site from Xanga again? Here’s how: https://wordpress.com/support/import/import-from-xanga/#step-two-create-a-xanga-export-file

  Since you mentioned duplicates, you might want to empty your site of the imported content.

  Just a quick note — if your Xanga site is no longer public (or online), images will not import to WordPress.com as they are not part of the export file.

  And if you continue to have issues, please email help@wordpress.com, sharing a link to this forum topic as well as your export files. Just let us know once you’ve done that, and we can take a look.