Import failed – asked to contact support

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  offthebeatentrack · Member · Aug 19, 2013 at 6:40 am

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  I’ve tried to import one of my wordpress blogs into another, and came up with an error message, and asked to contact Support.

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · Aug 19, 2013 at 10:16 pm

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  Hi there,

  Could you give me some additional information? Which blog are you importing in to the other, and what specifically did the error message say?

  Let me know and I’ll see what I can do to help out!

  Thank you much.

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  offthebeatentrack · Member · Aug 20, 2013 at 6:36 am

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  Thanks for offering to help! I’m trying to export my entire blog http://taipeiescapes.wordpress.com/ into my main blog http://taiwandiscovery.wordpress.com/ and got a standard email from WordPress saying “We are sorry, but there was an error while performing your blog import to http://taiwandiscovery.wordpress.com
  Please contact support, and we’ll get everything fixed.”
  More problematic is the “Import” tool on my main blog is now unusable, with the “We’re processing your import now and will send you an email when it’s all done. If you don’t …” message up since the attempt over a day ago.
  I already successfully exported another blog of mine, http://yangmingshantheguide.wordpress.com/ into my main blog in its entirety without any problems. Wondering if I’ve exceeded my memory quota, but can’t see how to check that at the moment.

  Thanks for any suggestions!

  Best,

  Richard

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  amightywp · Member · Aug 20, 2013 at 2:41 pm

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  Heya,

  I’ve gone ahead and killed the importer which was hung up on your previous import, so it is good to go again. If you’d like, you can try importing it again yourself, or I can give it a go. It’s very much the same mechanics either way so it’s entirely up to you! :)

  And not to worry about space. I took a look and while you have used a fair amount of space (a bit more than 3Gb), you’ve got 13Gb to play with so you’ve got nothing but room!

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  offthebeatentrack · Member · Aug 20, 2013 at 2:57 pm

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  Thanks so much for your help! I’ll try now. I’ll let you know if I have any more trouble…

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  amightywp · Member · Aug 20, 2013 at 3:09 pm

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  My pleasure. Let me know if you run into any issues and I’ll give it a whirl!

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  offthebeatentrack · Member · Aug 21, 2013 at 2:49 pm

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  Hi again,
  I tried again – and the same problem! It’s frozen and I can’t try to import the blog again. Each time the blog file I’m trying to import ends up in my Media (photo) library.
  If you have time could you try? I want to import the whole of http://taipeiescapes.wordpress.com/ and http://taiwanislands.wordpress.com/
  into this blog, so all my Taiwan info is in one place!

  Many thanks again for your help,

  Richard

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  amightywp · Member · Aug 21, 2013 at 4:27 pm

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  That’s a shame! I’ve just tested it and I got the exact same result for both of the blogs that you referenced.

  I’ve gotten this in front of one of our developers who works frequently with the importer. I’m going to warn you though that they’re a bit short-handed in that department this week though, so it may not be as quick as we normally are in getting things like this looked at. As soon as I have any information for you, I’ll let you know though!

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  offthebeatentrack · Member · Aug 21, 2013 at 11:22 pm

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  Thanks again, no rush!

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  amightywp · Member · Sep 4, 2013 at 8:14 pm

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  Hi Richard,

  I’m so sorry that this took so long. Our developers have been working on the issue and they think that they got it all sorted.

  Would you take a look at your blog and see if it has all of your content in place? Please take your time and go through thoroughly to make sure that not only are all of your posts in place, but all of your media, etc.

  Again, thank you for your patience, and let me know if there are any issues!

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  offthebeatentrack · Member · Sep 7, 2013 at 2:56 am

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  Hi again! Thanks for sorting this out; most of the Islands of Taiwan blog has been imported (although page 4 ‘Green Island’ page didn’t get through) and the whole of the Taipei Escapes 1 page of the Taipei Escapes blog came through without a hitch. Unfortunately the other two pages, ‘Taipei Escapes II’ and ‘Website Links’ didn’t make it.
  Sorry if this is getting complicated!

  Richard

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  amightywp · Member · Sep 9, 2013 at 9:31 pm

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  Heya!

  Sorry about that! I went ahead and manually transferred over all three of those pages. They should now be on the new site. Let me know if there’s anything else! :)

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  offthebeatentrack · Member · Sep 18, 2013 at 12:02 pm

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  Hi again,
  Thanks for that – it’s all in there now- thanks! Just one small thing (it’s not a problem, but I’m just curious), when I some of the files the file’s original blog name comes up, as though it’s just a link to the original blog and has not actually imported. Is this easily corrected. If not it’s no problem; I just won’t delete them.

  Thanks again for all your enthusiastic help!

  Richard

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  eurello · Staff · Sep 19, 2013 at 3:43 pm

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  Hi Richard – can you please link me directly to some of the posts/pages where the media files are linking to the wrong site so I can take a look? Thanks!