Import failed, can't try again

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  iarahoughton · Member · Jul 23, 2015 at 4:40 pm

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  Hi, I tried to import to my new blog http://www.lecturaaura.wordpress.com the information from another wordpress page I have, doing the export/import process with the .xml . After that i received your email that says:

  We are sorry, but there was an error while performing your blog import to http://lecturaaura.wordpress.com
  Please contact support, and we’ll get everything fixed.

  Now I can not try to import again, it’s always shows the Import in process message in the tools->import option inside the blog. How can I try to do the import again?

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 23, 2015 at 4:44 pm

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  Sometimes the importer gets stuck and I tagged this thread for Staff to reset it for you.

  You only have to wait for 24 hours before posting here for an importer reset by Staff. You simply type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  iarahoughton · Member · Jul 23, 2015 at 4:49 pm

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  Thank you timethief!

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  timethief · Member · Jul 23, 2015 at 4:58 pm

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  You’re welcome. Now all you need is patience. :)

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  rachelmcr · Member · Jul 24, 2015 at 11:17 am

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  Hi there,

  Sorry for the trouble! I just reset your site’s importer so you can try that import again. Please let me know if I can do anything more to help with it. :)

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  iarahoughton · Member · Jul 24, 2015 at 3:59 pm

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  Thank you! I just tried again the import process. Will see :) . Bye.

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  iarahoughton · Member · Jul 27, 2015 at 6:44 pm

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  Hello rachelmcr, again doesn’t work the import process. I’m triying to import one wordpress blog into this new one, i’m owner of both. I did the export option in the old one, that creates the .xml, and now triying to do the import process and seems to fail again, more than 48h pass.

  Can you reset again or there are any other solution I can try?

  Thank you

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  rachelmcr · Member · Jul 28, 2015 at 12:21 pm

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  Hi there,

  Sorry about that! I am not sure why the import isn’t working, so I asked my team to investigate that for you. I will let you know as soon as I have an update about that!

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  rachelmcr · Member · Jul 28, 2015 at 2:40 pm

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  Hi there,

  Our team did that import for you and all of the content was imported. Please let me know if I can do anything more to help with that. :)

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  iarahoughton · Member · Jul 28, 2015 at 7:53 pm

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  Thank you! It’s working fine :) . Bye